Refund Policy

This Refund Policy applies to board credits, subscriptions and any optional accent furniture provided by 4 LIVING FURNITURE LIMITED. It sits alongside our Terms of Service.

Board credits

• If a board credit fails to produce a board because of a fault on our side, we will re-run it or refund that credit.
• Single board credits that have not been used can be refunded within 14 days of purchase.
• Once a credit has been used to generate a board, that credit is treated as delivered.

Subscriptions

• You can cancel a subscription at any time. Cancellation stops the next renewal and keeps access for the rest of the paid period.
• If you cancel within 14 days of your first subscription payment and have not used any credits in that period, you can request a full refund.
• Used credits within a period are non-refundable.

Accent furniture

• For any ordinary accent furniture ordered, you may cancel an eligible order within 14 days of delivery for a refund of the item price.
• Items should be returned unused and in original condition where possible. We will confirm the return address when you contact us.
• Refunds are issued to the original payment method once the return is received and checked.

Payment status

Online checkout is being connected and secure checkout is reviewed before launch. While payment is arranged by email, any refund due is processed through the same channel used for your payment.

How to request a refund

Email support@livingfurn.shop with your name and order or enquiry reference. We aim to respond within two working days. This policy does not affect your statutory rights under UK consumer law.